Below you’ll find answers to the questions we get asked the most about our coffee and subscription service.
No, we welcome all orders however big or small. Why not subscribe and receive your order to your chosen address free of charge.
Each blend of our ethically sourced coffee reflects an area of the world that Sailors’ Society works within, meaning that every sip you take helps fund welfare work in 27 countries.
If you can’t login then please click ‘my account‘ at the top of any page on our website. You’ll then see a lost my password link you can click, enter your email and a reset procedure will be emailed to you.
100 per cent of our profits is donated directly to Sailors’ Society. BySea is the trading name of Sailors’ Beneficial Enterprises LTD that operates as a social enterprise, with all profits donated back to Sailors’ Society every year.
Yes, if you would like to place an order for five or more cases of a specific product, you will be eligible for a trade discount, please contact us to discuss your business needs and for a quote on your order.
Yes, you can change the blend you receive once you set up your monthly subscription by simply sending an email to [email protected] with the change you would like to make to your subscription. Please do this at least 5 days before your monthly subscription payment date.
Visa, MasterCard and American Express are all acceptable methods of payment. Your BySea subscription will be debited from your account just prior to shipping each month.
We are pleased to accommodate any changes you would like to make. Simply send an email to [email protected] with the change you would like to make to your subscription. Please do this at least 5 days before your monthly subscription payment date.
When you set up a subscription; your order will arrive every month with free delivery. If you would like to receive coffee more frequently or less often you can order as much or as little as you like whenever you like on our website. Delivery is free to subscribers and for single orders over £35.00. A nominal postage fee of £3.95 applies to all other orders in the UK ( Northern Scotland and Northern Ireland excluded – your delivery price structure is available by selecting your region.)
While we hope you will never have to take this step, please log in to ‘my account‘ at the top of any page on our website. Once you’ve logged in you can click subscription on the left hand side to pause or cancel your subscription.
Sign up to our flexible subscription and receive free delivery, you can cancel your subscription at anytime or change the coffee blend you receive. Our free delivery subscriptions are an exclusive offer to the UK. ( A nominal charge is applied for Northern Scotland and Northern Ireland )
Currently orders placed on www.bysea.org will only be delivered to UK addresses.
On September 4th 2017 we are planning to launch international delivery to our European neighbours – introducing 29 countries. We have every intention to expand our shipping audience further afield by the end of the year. If you live outside Europe and would like to order an item, please do contact us at [email protected] so we can work together to find a solution to bring our exceptional coffee to you.
There are 20 in each (individual blend) bag priced at £5.95. Why not try our Selection Box to sample each of the 5 exciting blends, plus decaf. The perfect conversation starter; at home and in the work place, as you select your coffee blend of choice.
Yes, each blend of coffee available in our BySea coffee pods are compatible with all home-use, stand alone, manual Nespresso® machines. Please note if you have a built-in Nespresso® machine our pods are unlikely to work, but please contact us if you aren’t sure and we can check compatibility with your machine.
Our ground coffee is available in bags of 200g. Contact us to establish a Trade account for larger quantities. You can manage your account, place an order and review your purchases anytime once your Trade account has been established.
Unlike most of our competitors we provide our customers the opportunity to purchase products by the bag as well as the case, as a result we do not offer free samples. However each delivery to our subscribers comes with a free coffee gift. Subscribe today to receive your free coffee gift.
Yes, we sell decaffeinated coffee. It is a gourmet decaf coffee like none you have ever tasted; smooth and full-flavoured.